General Accident Insurance (Jamaica) Limited (GenAc) recognises that many of its clients are worried about how local transmission of COVID-19 could affect the provision of its services.

In keeping with the Ministry of Health and Wellness recommendation to limit gatherings, the management of GenAc encourages clients to use one of the many ways to conduct business.

The insurer said there are several options for clients to make payments and avoid policy lapses. They have been asked to make online bill payment via Scotia Online, NCB Online or CIBC Online or make payments at any of the 200 PayMaster locations islandwide.

Open Channels

General Accident is cognisant of the need for clients to do business from their locations, so reporting a claim is available online.

The website www.genac.com was recently redesigned for easier navigation and improved efficiency. The site ensures secure log-ins and a payment gateway for online credit card payments so clients can renew policies and pay premiums.

Clients also have the ability to access the webChat feature, ‘Get A Quick Quote’ using the platform, as well as finding brokers, approved valuators and agents. Reviewing insurance products and the features within Motor, Property, and Travel policy categories are also available.

The website systems are also linked to an insurance database for other relevant sources as well as the Tax Administration of Jamaica, resulting in improved benefits for customers. The improved portal also offers features allowing clients to transact business remotely.

The 90-plus-year-old company still accommodates face to face transactions at its offices at 58 Half-Way-Tree Road in Kingston or at Unit 8, Summit Business Center Fairview in Montego Bay remain open between the hours of 9:00 am to 2:00 pm.

For information and policy guidance, clients can also call several channels: FLOW 876-929-8451; 876-929-9643-8; 876-929-8450/1; 876-929-1720-1 or DIGICEL: 876-618-1586.

Also, messages via SMS or WhatsApp at 876-854-6467 will also be promptly answered and emails to info@genac.com will be actioned.